Vital Energi is continuing its exciting period of growth, and we’re looking for an experienced Operations Manager to play a pivotal role in the operation and maintenance of our residential contracts across London.
This is a senior leadership position where you’ll take ownership of contract performance, lead and develop a team of Contract Managers and engineers, and work closely with clients, supply chain partners, and internal stakeholders. You’ll have real influence, autonomy, and the opportunity to make a measurable impact across some of London’s most important residential energy networks.
The Role
As Operations Manager, you will be responsible for the successful delivery of residential O&M contracts, ensuring safe, compliant, and high‑quality service always. You’ll act as a key point of escalation for clients, drive performance against KPIs, and ensure strong commercial and contractual control throughout the contract lifecycle.
This role offers the opportunity to combine leadership, technical expertise, and commercial management in a fast‑growing, purpose‑driven organisation.
Key Responsibilities
- Lead and manage the effective delivery of residential O&M contracts
- Ensure day‑to‑day operations and maintenance activities are delivered in line with contractual and technical requirements
- Develop and maintain strong client relationships, attending client meetings and acting as a senior point of escalation
- Monitor, report, and continuously improve contract performance through robust KPI reporting
- Ensure full contractual compliance and clearly communicate requirements across the wider business
- Manage, mentor, and develop Contract Managers, engineers, and wider operational teams
- Take ownership of contract budgets, cost control, and financial performance across the contract lifecycle
- Ensure contracts are fully compliant with all statutory, regulatory, health & safety, environmental, and corporate requirements
The Company
- Vital Energi is a leading provider of low‑carbon and renewable energy infrastructure to the public and private sectors. We support Hospitals, Universities, New Build Developments, Towns & Cities, and Industrial & Commercial clients to reduce carbon emissions and improve the efficiency and resilience of their buildings.
- We are proud to play a key role in enabling the UK’s Net Zero ambitions through the delivery and long‑term operation of heat networks and energy systems.
About You
You’ll be a confident and experienced operational leader with a strong background in facilities management, engineering services, or heat networks, and a proven ability to manage residential contracts.
Essential Experience & Skills
- Several years’ experience as a Contracts Manager or Operations Manager within a facilities management or engineering environment
- Proven experience managing residential contracts
- Strong technical understanding of engineering‑led service environments
- Knowledge of heat networks, district heating, or building services (highly desirable)
- Solid understanding of health & safety, environmental compliance, and relevant regulations
- Confident communicator with the ability to build strong relationships with clients and stakeholders
What We Offer
In return, you’ll join a growing, values‑driven organisation with excellent benefits and long‑term career opportunities:
- Competitive salary (negotiable depending on experience)
- Company car
- Contributory Company Pension Scheme
- Death‑in‑service life assurance
- Employee Assistance Programme
- 25 days annual leave plus 8 bank holidays
- Additional holiday entitlement linked to length of service
- Option to buy or sell annual leave
- Discounted gym membership across the UK
- The opportunity to play a meaningful role in delivering the UK’s Net Zero future
The company is opposed to all forms of discrimination and will select for employment, training and promotion on the basis of suitability for the job and/ or merit. It is company policy that no job applicant or employee receives less favourable treatment than another on the grounds of sex, race, colour, age, ethnic or national origins, political affiliations, religious beliefs, marital status, physical disability or is disadvantaged by unjustifiable conditions or requirements.
Applicants must have the unrestricted and ongoing right to work in the UK for the duration of employment, without the need for sponsorship. Due to the nature of this role, we are unable to support visa sponsorship or employ individuals with time‑limited permission or conditions attached to their right to work in the UK
Notice to Agency and Search Firm Representatives:
Vital Energi Utilities Ltd is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any Vital Energi Utilities Ltd employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Vital Energi Utilities Ltd. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.